Refunds
You get your money back if your eSIM can’t be installed or doesn’t work, and we can’t fix it with you.
How
Message us (email hello@tamamesim.com or WhatsApp +213 555 00 00 00) with your order (it starts with TM-, in your email). We help you first; if it still doesn’t work, we refund your card. It can take 5–10 days to show.
When we can’t make your eSIM
If something goes wrong on our side, your card is refunded straight away, without asking.
What we can’t refund
An eSIM that works but you no longer need, or whose data or days are used up.
These pages exist in English, French and Arabic. The French version is the one that applies.